Privacy Policy

Last updated: April 2026

Zenith Pilates ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of personal information:

Contact information: name, email address, phone number, delivery address
Order information: products purchased, order history, payment method (we do not store full card details)
Website usage data: IP address, browser type, pages visited, via Google Analytics 4
Communications: enquiries, support requests, and feedback you send us

2. How We Use Your Information

Processing and fulfilling your orders
Communicating about your order status and support requests
Improving our website and product offerings
Sending marketing communications (only with your consent)
Complying with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with:

Shopify — our e-commerce platform (see Shopify's privacy policy)
Payment processors — for secure transaction handling
Delivery partners — to fulfil your order
Google — for analytics and advertising (GA4, Google Ads)

4. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)